Course Details

What every people manager should know about resolving conflict

Key topics covered:

The key topics covered in this short course include:

  • Identify the source of the conflict 
  •  Look beyond the incident – apply principles of emotional intelligence
  •  Identify solutions both disputants can support 
  •  How to obtain agreement and desired outcome

Learning Outcomes:

This short course will equip managers to have an enriched understanding of the inner workings of their team, better group cohesion and improved collaboration techniques.
At the completion of this course you will be able to identify, manage and resolve conflict to provide solution based outcomes. You will also gain the underpinning knowledge to apply the principles of emotional intelligence in the context of conflict resolution.

Who Should Attend
This level is intended to support to support the growing learning needs and career journey of PCIM (3-7yrs experience).

None but P0202 recommended

4 Hours


CIM Member Price


Affiliate Member Price


Non Member Price


Currently Scheduled Course Dates

P0204 - 07
Live Webinar or ICI Learning Centre

  • If the scheduled dates are not suitable please fill in this form to submit a request for new date(s) to be scheduled. Note you don't need to specify the course code this will be automatically included.

  • Ideal date range in which you would like to attend the course:

  • / /
  • / /