P0205
People
Negotiation and influencing skills - Extension
All
Key topics covered:
The key topics covered in this short course include:
- Be hard on the problem and soft on the person – remove the emotions and focus on the facts
- Focus on needs, not positions – Distinguishing between core business needs and personal gain
- Be inventive about win-win options – identify solutions that have a positive impact on the business, its operations and people
- Make clear agreements – set definable outcomes and accountability
Learning Outcomes:
This short course will equip managers understand the communication techniques involved in influencing and persuading others. You will also learn how to communicate with influence to improve negotiation skills.
At the completion of this course you will be able to identify when to apply influencing skills, when and whom to collaborate with and how to negotiate to get desired outcome.
Who Should Attend
Prerequisites
Duration
This learning level is intended to support all levels of civil managers.
We recommend relevant leadership fundamental courses are undertaken.
4 Hours