Course Details

P0204
People
 
What every people Manager should know about resolving conflict - Extension
All

Key topics:

The key topics covered in this short course include:

  • Look beyond the incident – apply principles of emotional intelligence & problem solving
  • Management options to resolve the conflict
  • Frameworks for conflict resolution – assisting decision making techniques
  • Using critical thinking to identify solutions both disputants can support 
  • How to obtain agreement and desired outcome


Learning Outcomes:
This short course will equip managers to have an enriched understanding of the inner workings of their team, better group cohesion and improved collaboration techniques.  Using a combination of frameworks and critical thinking skills solutions to conflict can be generated.  At the completion of this course you will be able to identify, manage and resolve conflict to provide solution based outcomes. You will also gain the underpinning knowledge to apply the principles of emotional intelligence in the context of conflict resolution.

Who Should Attend
 
Prerequisites
 
Duration
 
This level is intended to support to support the growing learning needs and career journey of PCIM (3-7yrs experience).

 
We recommend relevant leadership fundamental courses are undertaken.

 
4 Hours
 

Pricing:

CIM Member Price

$449


Non Member Price

$657


Currently Scheduled Course Dates

05/03/2024
10:00-14:00
P0204-16
People
Book Now
Presenter:
Live Webinar
Bright People Consulting - Jill McGinn
1300 424 287

28/08/2024
13:00-17:00
P0204-17
People
Book Now
Presenter:
Live Webinar
Bright People Consulting - Jill McGinn
1300 424 287

20/11/2024
10:00-14:00
P0204-18
People
Book Now
Presenter:
Live Webinar
Bright People Consulting - Jill McGinn
1300 424 287

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