18 January New Member Services Coordinator January 18, 2021By ICI Administrator General 0 Happy New Year, from all the team at The Institute. We wish all our Members a safe and exciting year ahead. 2021 will be a huge year for the civil infrastructure industry and The Institute. We have big plans for the year and look forward to supporting our Members and the industry throughout 2021 and beyond. One such development at ICI is the introduction of Wendy Climpson, our amazing new Member Services Coordinator. Wendy brings a wealth of experience in professional development and customer service, and her focus will be to ensure you, as our Members, have all the support you need to develop professionally and take yourself from where you are in your career, to where you want to be. This exciting new role at The Institute continues our commitment to supporting people’s futures by providing standards and recognition, continual professional learning and networking opportunities. We do this through supporting our Members to Aspire, Learn, Connect, Be Recognised and Be Rewarded. We want to wish you all the best in 2021. Make it a year where you take control of your career and achieve something great. New Member Services Coordinator Our new Member Services Coordinator, Wendy Climpson, brings to ICI Australia extensive experience in customer service and sales primarily in the community service industry, as well as leadership in the education space. Her focus is always customer centric, building rapport, and aims to leverage continuous improvement and engagement strategies where possible as Member Service Coordinator with ICI Australia, to provide optimal customer and stakeholder experiences. Outside of ICI, Wendy loves exploration in whatever form presents, whether it’s trying new things or visiting new places. And coffee. Her ultimate goal is to be a published author. Related Posts Manners and the Modern Workplace Once upon a time, things were a bit more straight forward when it came to manners and the workplace. The manners that our parents instilled in us prevailed, and we learnt to take our cues at work from the senior and the successful. We learnt about a term called “professionalism”, and generally it was applied and understood by all in a corporate environment. The Benefits Of On-Demand Entertainment Netflix, Stan, Disney Plus, Spotify, Foxtel etc. These are all on-demand streaming services with millions of users every day that we have all probably used, or heard of once or twice, or possibly more. In the present form, you can pay as little as $6.99 a month for thousands of tv shows and movies available at the tip of your finger. Overcoming Stress – 8 Strategies That Work As leaders we are often the person others are reliant upon and who people come to get answers. That is perfectly fine as we have chosen that line of work, and we are capable leaders, otherwise we wouldn’t be there. There will, however, be occasions when it really gets to us and it becomes a problem when it starts to affect our performance at work, our life away from work and our health. Here we discuss 8 simple strategies to help you reduce stress and operate at 100%. An Engaged Team is a High Performing Team Many studies show a strong link between employee engagement and performance. As a manager in the industry, how are you engaging your team to maximise their performance, their commitment to the project and their retention? Getting Performance Reviews right New Year equals review time. Too often, I work with Civil Contractors – large and small – where this annual process is regularly a wasted opportunity for both employers and staff to really set up a year of success. Don’t waste your opportunity. Both the employer and team member have to be prepared for this process to ensure it is more than just a tick-the-box exercise. Check out how. How curious are you? Every CEO and leader faces a period of time where the company is moving along smoothly, but the team feel is a bit flat and lacking enthusiasm. It is important that you create an environment where there are constant sparks of energy in the workplace and that is where curiosity becomes invaluable. Comment (0) Comments are closed.